Privacy policy

Art. 1 General provisions

At we are committed to ensure the privacy and protection of your personal data, in our capacity as Administrator of the personal data that you provide to us.

This Policy explains when and why we collect personal information (“personal information” and “personal data” are used as identical terms in this Policy) for the people who visit our site and use our services, how we use it, the conditions under which we may disclose it to others and how we are protecting it.

We may change this Policy at certain times, so please make sure you are aware of the current Privacy Policy. By using our site and the services provided through it, you agree to be bound by this policy.

Any questions related to this Policy can be sent by e-mail:

Art. 2 About us

We are, and provide services, products or general information about our subject of activity.

Our Management address Sofia 1220, r.d. “Voenna rampa”, 12A “Probuda” Street When we use “we” and “us” and verbs in this form in the text below, we mean

Art. 3 How we collect personal information from you

We receive information about you when you use our site, for example when you send a request for an offer/ information, or in the process of requesting, ordering and using the services provided on the site.

Art. 4 What kind of personal information we collect

We only collect basic personal data about you, which does not include special categories of personal data (“sensitive data”). The personal information that we collect may include name, address, e-mail address, telephone number, other information required by the Accounting Law and other laws, as well as information about which pages are visited and when.

Art. 5 Why we need your data

We need to know your personal data in order to provide you with the services offered through this site, within the framework of a contract between us in connection with their provision, as well as information that you have requested or expressly agreed to. We will not collect personal data that we do not need for the above purposes.

Art. 6 How your information is used

We may use your information in order:

  • To provide the services you have requested, including processing your orders and fulfilling our obligations arising from the contractual relationship between us;
  • To provide new information directly related to the services you have requested;
  • To respond to inquiries and provide you with information you have requested, including assistance in resolving issues arising in connection with your inquiries;
  • To use re-marketing through trusted sites, including Google AdWords and Facebook;
  • To look for your opinions or comments about the services and products/ trainings provided by us;
  • To perform statistical analyzes and other analyzes to improve our services;
  • To ensure the preservation of your interests in connection with the use of our site or services;
  • To inform you about changes in the general conditions, the privacy policy or our services.

Art. 7 How long we keep your information

We keep your personal data only to the extent and as long as necessary for the relevant activity for which they are provided, or as it is stipulated in a contract between us, subject to the requirements and deadlines provided for in the Accounting Law, tax laws and other applicable acting normative acts in the Republic of Bulgaria.

The information you provide for marketing purposes is kept until you notify us that you no longer wish to receive the respective information from us.

Once the purposes of processing of your personal data have been achieved, we destroy them.

Art. 8 Who has access to your information

We will not sell, rent, or share your information with third parties for marketing purposes.

We may transfer your information to third parties – service providers, subcontractors and other related organizations only for the purpose of performing tasks and providing services for you on our behalf.

However, when we use third party – service providers, we only disclose personal information that is necessary to provide the service, and we have a contract with that third party that requires it to protect your information and not use it for its own direct marketing goals.

We will not provide your information to third parties for their marketing purposes unless you have requested it, or it is necessary by law, judicial act or to prevent fraud or other crime.

We work with various third party – service providers, to provide you with quality and reliable services. When you make research for some of these services or purchase one of them, the relevant third party service provider will use your data to provide you with information and to fulfill its obligations which arise in this connection under contracts with them. In some cases, they will act as data administrator of your information, therefore, we recommend that you get acquainted with their Privacy policy. These third party – service providers will share your information with us and we will use it in accordance with this Privacy policy.

Provision of your data to state authorities may be made only in the cases prescribed by law and in a volume that does not exceed the purposes for which they are requested.

The Commission for protection of the personal data exercises legal control over the process of personal data processing and we provide full access to our personal data registers under the legal conditions for it.

Art. 9 Where we process your data

All personal data that we process are processed in Bulgaria, but for the purposes of hosting and maintenance this information is located in Bulgaria. Third parties do not have access to your personal data, except when required by law.

Art.10 In which cases we will contact you

You have the choice whether to receive information from us or not.

We may contact you freely when and to the extent necessary to perform the services you have requested, the contractual obligations between us, for the delivery of new information directly related to the services you have requested, in response to your inquiry, for the purposes of preserving your interests in connection with the use of our site or services, or on the basis of a legal requirement. We have the right to send an email newsletter from the site, to which newsletter you have subscribed with your email address.

We will not contact you for marketing purposes by e-mail, telephone, text message, or mail, unless you have given us your prior express consent, or the communication is directly related to you and meets the requirements of the General regulation for the protection of personal data (Regulation (EU) 2016/679).

Art.11 How you can receive access, edit or erase your personal data

You have the right to ask us at any time:

  • access to your personal data collected in the process of providing and using the services, including: confirmation of whether we process your personal data, what categories they are, the purposes of this processing, and the recipients to whom the data is disclosed, as well as a message with a copy of your personal data that is processed and their source;
  • correcting information, that you have requested from us, when it has become incorrect or out of date, e.g. to your email address, and any other information;

  • erasion or blocking of your personal data when their processing does not meet the requirements of the Law on protection of personal data or the General regulation for the protection of personal data (Regulation (EU) 2016/679);

  • notification for that correction, deletion or blocking of third parties to whom your personal data has been disclosed, except where this is not possible or involves excessive effort.

The action, wished by you, to grant access, correction, erasion or blocking of personal data is performed only in relation to your personal data. It is free of charge.

In order to request access, correction, erasion or blocking of your personal data that we process, you need to send us a written application containing:

1. name, address and other data for identification of the respective natural person;

2. description of the request;

3. preferred form for providing the information under Art. 28, para. 1;

4. signature, date of submission of the application and address for correspondence.

5. notarized power of attorney, when submitted by an authorized person. The application can also be signed with an electronic signature.

The application shall be sent to email:

We will fulfill your request for access, correction, deletion or blocking within 14 days, in compliance with the legal requirements and exceptions in this regard.

You will be notified of the decision to perform the requested action or the refusal to do so in accordance with the requirements of the law. Notice of this will be sent to you by post with a return receipt or may be received in person against a signature.

Art.12 How can you file an objection or complaint against the processing of personal data

In the cases provided by law, you have the right to:

  • object to us against the processing of your personal data if there is a legal basis for it; where the objection is justified, the personal data of the natural person concerned will no longer be processed;
  • to object the processing of your personal data for direct marketing purposes;
  • be informed before your personal data is first disclosed to third parties or used on your behalf for the purposes of the previous paragraph of this article, giving you the opportunity to object against such disclosure or use.


If you wish to make any complaint about the way your data is processed, you can contact us at If you are not satisfied with our answer or do not think that we process your data in a lawful manner, you can contact the competent authority for personal data protection – the Commission for protection of the personal data.

Address: town of Sofia 1592, „Prof. Tsvetan Lazarov” 2

tel.: 02/915 35 18, 02/915 35 15, 02/915 35 19, fax: 02/915 35 25


Web site:

Art.13 Available security measures to protect your information from loss, misuse or alteration

When you provide us with personal information, we take steps to ensure that it will be processed in a secure manner. The website uses a secure communication protocol SSL certificate. HTTPS authenticates the site and the corresponding web server on which it is uploaded. It also encrypts the client-server connection in both directions, providing protection against eavesdropping, forging or falsifying the content of messages. In practice, this provides sufficient guarantees that the user is linking to the correct site (not a fake copy), as well as ensuring that the content of messages between the user and the site cannot be read or tampered with by third parties. Additional information for HTTPS (

Non-sensitive information (your email address, etc.) is usually transmitted over the Internet, and for that 100% security can never be guaranteed. In this regard, although we strive to protect your information, we cannot guarantee the security of the information you send to us, and you do so at your own risk. Once we receive your information, we make every effort to ensure its security of our systems.

Art.14 Profiling

We will not use automatic decision making or profiling.

Art. 15 Use of "cookies"

Like many other websites, ours also uses cookies. Cookies are small, separate packets of information sent by a given organization to your computer in order to recognize you when you visit it. They collect statistical data about your activities in the browser. This allows us to track patterns of the user traffic, as well as to develop statistical analyzes of the use of services, such as the time spent on the website and the pages most frequently visited. Cookies do not identify you as an individual, and aggregate statistical data do not include personal information. The cookies help us to improve the website and to provide a better personalized service.

By agreeing to use this site and its services, you are expressing consent to the use of “cookies”, including the cookies of Google Analytics.

If you prefer not to receive “cookies” while browsing the Website or through HTML formatted emails, you may refuse them. For that purpose, you can set your Internet browser to warn you before accepting a cookie or to refuse cookies when it alerts you for their presence. You can usually find these settings in the ‘Options’ or ‘Preferences’ menu of your browser. To be aware of these settings, as well as to find more detailed information, you can use the ‘Help’ button from the menus of your browser.

Art.16 Links to other sites

Our website may contain links to other websites operated by other organizations. This privacy policy applies only to our site, so we encourage you to read the privacy statements of the other websites you visit. We are not responsible for the security policies of other websites, even if you use links from our site to access them.

In addition, if you access our website through a third party site, we cannot be held responsible for the privacy policies and practices of the owners and administrators of that third party site, and we recommend you to check its Privacy policy.

Art. 17 Transfer of personal information outside Europe

As part of the services, we provide to you, the information you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar personal data protection laws as Bulgaria. By providing your personal data, you consent to this transfer, storage, or processing. If we transfer your information outside the EU in this way, we will take appropriate security measures to ensure the protection of your personal information in accordance with this Privacy policy.

If you use our services while outside the EU, your information may be transferred outside the EU to provide you with these services.

Art.18 Revision of this Policy

We regularly review this Policy to ensure quality and lawful protection of your personal data. This Policy was last updated in March 2018 and is in line with the General Data Protection Regulation (Regulation (EU) 2016/679).

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